Delivery, Refunds & Security

Digital services. Royal Cuts AIQ is primarily a software subscription (online booking, appointment reminders, reviews, payments, and websites). There is no physical product to ship for subscription plans. After your application is approved and your first payment is processed, your account is activated and login credentials are emailed to you — typically within 1 business day, and no later than 5 business days. Custom website builds included with The Royal Package and Owner’s Package are delivered within 10–15 business days of receiving your content.

Physical hardware. If you order a POS terminal or card reader, it ships within 3–5 business days of approval via a tracked ground carrier (UPS/FedEx/USPS) to the business address on your merchant application. Standard delivery is 3–7 business days within the continental United States. Tracking information is emailed when the device leaves our supplier. Shipping is included unless otherwise quoted in writing. We currently ship only within the United States and do not ship internationally.

Delays. If a shipment or activation is delayed, we notify you by email or phone with a revised date. Undeliverable packages returned to us are reshipped once a corrected address is confirmed.

Subscriptions. Monthly subscriptions are billed in advance and may be cancelled at any time with no long-term contract. Email hello@aiqinnovations.com or call 860 831-7876 to cancel. Cancellation takes effect at the end of the current billing period and your account stays active until then. If you cancel within 30 days of your first paid month and have not used the platform to process transactions, we will refund that first month in full.

Billing errors. Duplicate charges, charges after a confirmed cancellation, or amounts that do not match your selected package are refunded in full. Contact us within 60 days of the statement date.

Hardware returns. Unused POS hardware may be returned in its original packaging within 30 days of delivery for a full refund of the device price. Devices that are damaged, missing parts, or activated may be subject to a restocking fee of up to 15%. Request a return authorization before shipping anything back.

Client appointments. Payments for haircuts and services are made directly to the individual barber or barbershop that provided the service. Deposits, no-show fees, and service refunds are set and handled by that shop. It is the barber’s responsibility to refund the customer directly; Royal Cuts AIQ only provides the software to help process the payment. Contact the shop directly for any refund requests, and Royal Cuts AIQ will help route your request if you need assistance reaching them.

How refunds are issued for Royal Cuts AIQ charges. Refunds for subscription fees, hardware, or other charges made directly by AIQ Innovations, LLC DBA Royal Cuts AIQ are credited back to the original card or bank account used for the purchase. Please allow 5–10 business days for the credit to appear on your statement, depending on your issuing bank.

Every page of myroyalcuts.com and RoyalCuts.io is served exclusively over HTTPS using a valid TLS/SSL certificate, so all information you submit — applications, documents, and payment details — is encrypted in transit. You can confirm this by looking for the padlock icon in your browser’s address bar and clicking it to view the certificate.

Card payments are processed through our PCI-DSS compliant payment processor. Full card numbers are never stored on our servers. Sensitive application fields are encrypted at rest, uploaded documents are held in private storage, and access is restricted to authorized personnel.

From time to time we offer promotional pricing (for example, a waived setup fee, a free custom website with The Royal Package or Owner’s Package, or introductory monthly rates). Unless a specific offer states otherwise, the following terms apply to every promotion:

• Offers are open to new U.S. business customers only and require an approved merchant application.
• Promotional pricing applies to the stated introductory period; standard package pricing applies afterward.
• The Owner’s Package requires a 4-barber minimum; additional barbers are billed at the posted rate.
• A free custom website is limited to one site per business and excludes third-party domain and content costs.
• Promotions cannot be combined with any other offer, discount, or referral credit.
• Offers have no cash value and are non-transferable.
• Card processing rates depend on underwriting approval and card type; quoted rates are not guaranteed until approval.
• Cancelling before the end of a promotional period ends the promotional pricing immediately.
• AIQ Innovations, LLC may modify or end any promotion at any time; changes do not affect customers already enrolled.
• Void where prohibited. Offers are governed by the laws of the State of Connecticut.

Questions about a specific promotion? Call 860 831-7876 or email hello@aiqinnovations.com before you enroll and we will put the terms in writing.